wa1ker00 wrote:Do you charge 'extra' holiday rates on top of your standard service call fees? It's not my name on the sign where I work and we don't charge any additional fees regardless of if it's a holiday or not. I disagree with this since those few days a year are important and if I do get a call, it's generally interrupting something important with my family and I feel like I should be better compensated. With several more holidays coming up, I'm looking for a better way to present this argument. Thoughts?
If you're in the service industry, and for instance your yellow pages add says 24/7 locksmith, people expect 24/7 locksmith. They don't care if it is Christmas Eve.
The only thing I would expect from a customer is perhaps to be kind enough to give you a decent holiday tip for coming out. Otherwise, change the recording on your business voicemail to say you are closed for the holiday, if in fact it is that important of a day to you. I'm sure most callers would understand, and just call the next number in the phone book.
I do believe some retail stores will pay time and a half if someone has to work on a holiday, so perhaps your boss/shop owner could see that for any calls that day you get paid extra, but it wouldn't be right to charge the customer time and a half. They expect the same price and professionalism all year round. Only thing I would charge more for is when it comes to day time work vs night time work. A drive out at 1am to unlock someone's car should probably have some sort of night time fee attached to it. Perhaps from 10pm-6am an added $25 to your drive out fee?
just my opinion,