phone troubles

[Sinifar]

I don't know about you, but the phone has been quiet around here. Pests seem to make it thru, LOTS of pests, but real calls which could make some cash?

Here is the deal - we are trying to liquidate the MIL's estate. I was talking with the party who is going to do the clean out and power wash the place so we can sell it. The cell kept on dropping, so I suggested they call me on the land line (company line). Well 15 minutes later I finally called them back on the land line. They said they tried to call me three times and it kept on going direct to voice mail. The phone never rang here - we were not on the phone either. I have other old accounts tell me the same thing. The phone never picks up but goes directly to voice mail.

WHAT'S THE DEAL?

The deal is all those stupid smart phones, I-phones, I-pads, and everything else connected with them. Whether or not the users understand it, they are tying up a phone line with their constantly being connected to the internet. When they try to make a phone call, say to me - it can't get thru due to all the circuits being busy. So to goes to voice mail. We lose the call, as it was. A lot of people don't or won't leave a message, especially the public.

Think about it, how many times would you call somebody back when the phone doesn't answer and only goes to voice mail? My regular accounts have all been advised on this issue, and told to keep on trying until the thing finally finds a way to connect. Wire line to wire line, the old way works every time. So I advised our clients to use an old fashioned phone connected to the system via wire, rather than use a cell / smart phone.

There is only so much space, even with multiplexing light wave guide equipment which they can transfer call with.

So if you are losing business, think about this for awhile. The real solution is to "unplug" the smart phone network and force them back onto land lines. But that isn't going to happen - so - you put up with the dropped calls, missed calls, and wonder where the biz went .... It went into the trash can with everybody it seems needing to be connected to each other via their little boxes. AT THE SAME TIME.

Just a lot of research into why the phone isn't ringing around here, and some of the observations of our clients who have been trying to reach us.

Sinifar

---> as an old ham, this is the modern "CB" - remember those daze? <---

[tomasfuk]

I don't know how is it in your country, but in my country it is a standard service that I receive a SMS message from my GSM network operator telling who and when called me, if my phone was unavailable upon incoming call.

[ckc123]

The deal is all those stupid smart phones, I-phones, I-pads, and everything else connected with them. Whether or not the users understand it, they are tying up a phone line with their constantly being connected to the internet.

Sorry.. but that's not correct.. Data and Voice are two different things.. (same with SMS) The voice traffic has priority over data. (obviously for 911 reasons)

There can be many reasons why an inbound call gets sent to voice mail.. some are handset related, some of features, some are network issues / signal reliability.

There are many technologies that can route/reroute/smart route your calls to multiple numbers to find you ( search for the team find me - follow me, etc)

we use it here in our office all the time.. my desk rings for 3 seconds, and if I don't answer it rings my cell, if I don't answer that it goes to voice/email/ text.) I can have it try an unlimited # of phone numbers (land lines, cell etc)

sounds like the problem is most likely your PHONE not the cell network or cell technology.

[MatrixBlackRock]

The deal is all those stupid smart phones, I-phones, I-pads, and everything else connected with them. Whether or not the users understand it, they are tying up a phone line with their constantly being connected to the internet. Sinifar

---> as an old ham, this is the modern "CB" - remember those daze? <---

Not even close to correct, plain old telephone service (POTS) rides on it's own circuit switched network utilizing Signaling System 7 (SS7) to setup and tear down calls, excepting mode 2 Subscriber Loop Carrier (SLC) and TR303 each subscriber is assigned their own switch port.

Conversely the Internet and cell phones ride their own packet switched networks and the only parts of those networks that gets close to the POTS network is where the mobile telephone switching office (MTSO) hands-off cell to landline calls and it's the same, in a general way, with VoIP calls to switched landline.

Now as for your line not ringing and going to voice mail, there are two primary causes for that, either the originating equipment in the CO (switch port) is not sending out ringing voltage or if you are on SLC the plugin is doing the same. This problem can be caused by a defective OE/PIC/ring generator in the switch/SLC or in switch translations.

Or you have a defective ringer and remotely there is one other possibility and that is your line is forwarded to the VMS.

To test it, call your number and on the first ring pick up the phone and see if the call connects through, if it does it's not forwarded

Then replace the phone with a known working one and if it fails to ring report the problem to telco repair service.

Wayne

[MatrixBlackRock]

Sorry.. but that's not correct.. Data and Voice are two different things.. (same with SMS) The voice traffic has priority over data. (obviously for 911 reasons).

In the land line world, even with ADSL, voice and data while sharing the same pair, ride two different networks, in the wireless world voice and data ride different VPN's or EVC's over the same pipes.

Wayne

[jimu57]

Here is the US, many providers use the GSM network protocol. I use US Cellular which uses CDMA. I have very little trouble with them. I have heard that other providers that do use GSM are having their bandwidth being more and more bogged down from mobile phone data use. I don't know if its localized and if towers are being overloaded or if its down the line because voice and data are on different frequencies. But then I know very little about cell phone tech.

[MatrixBlackRock]

I don't know if its localized and if towers are being overloaded or if its down the line because voice and data are on different frequencies.

With GSM both voice and data utilize the same channel/frequency, voice is digitized by the handset and is transported over the air as data.

Wayne