RobbieF wrote:we coordinated HP to come on site to work the issue. The customer's laptop was there, but the customer was not.
So instead of trying to hack the lock, why not have the HP onsite repair guy just sit at the desk that the laptop is attached to and fix it on the spot. Either that, or have a meeting with employees that if they want their laptops fixed, they need to be there (in case its locked to desk, or logged out, and you dont have the password) and get a better HP rep so they don't just show up.
We had reps who would show up without calling first, and they'd always arrive 15 minutes before we all wanted to go to lunch. We don't use that service company anymore.
If users want something fixed they need to be there. Otherwise you can straight up tell them they were not there and the service guy had to go, so when he comes back next week, frickin be at your desk. They'll learn quickly to make it a point to be there when you and the HP guy are scheduled to show up.
Squelchtone
