by NickBristol » 29 Sep 2007 13:29
It would be hard, probably impossible, to operate a 100% NDE service as a locksmith and that means sometimes you have to be destructive to some extent - how much destructive work you're prepared to do depends on your own professional and personal morals.
If you know you're going to a high security lock then honestly explain to the customer before you leave that a destructive entry / opening might be needed and leave them to decide if they book you. If you come across one on a 'normal' lockout where the customer hasn't told you / doesn't know what lock it is then again explain it, maybe backing it up with evidence from trade catalogues for example.
As regards replacing it after, what I do depends on the circumstances: if it is something like an Ingersoll that cant be bypassed by any of the well known methods and it needs to be drilled I'll replace the cylinder free-of-charge. OK it's not great to have to shell out trade price for an SC71 cylinder or whatever, but I bet that customer comes back to you again as well as recommending you to their friends in the future. You never know who'll turn out to be a good paying, long standing client ahead of time - one of my lockout clients turned out to be a high-end property developer who was impressed enough of someone sticking to their phone quote that he now uses me to fit all his locks in his developments, and not just bottom end stuff either!
If the client knows it's high security beforehand and accepts NDE might not work AND wants the lock replaced - not just opened - then whatever lock it is will be replaced at actual trade price plus vat on top of the lockout fee.
One final thing that I learnt is that being honest when you can't get in and calling someone who does know how isn't a sign of weakness - you learn from how they do it and you get some professional respect too.