Anyone else have problems with DealExtreme pick orders?

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Ordered the 31-piece KLOM set [1] on 10th of September. Status has changed to "Backordered" several times and now it gives an estimate for 6th of November (+19 days).
Is this just bad luck or has anyone else had problems with DX? (I've contacted customer service a couple of times, they are just trying to get me to order something else)

They seem to have quite affordable tools for a beginner, but I don't know if this is worth my time..
My friend's order for a different product did come through, though.

[1] http://www.dealextreme.com/details.dx/sku.16416

Cheers.

[mcm757207]

I've ordered from them once before. Took a few weeks but no serious problems.

[LocksmithArmy]

I ordered the same thing Oct 12th...

How do I check the status

[MacGnG1]

i have ordered from them at least 6 times with no problems. they are slow but besides that i have received everything i ordered

[mcm757207]

I ordered the same thing Oct 12th...

How do I check the status

I don't think you can. It isn't exactly amazon.com

[ElbowMacaroni]

Go to: http://dealextreme.com/accounts/ and you can login or just punch in your order# from the confirmation email and the email addy you used to order and it'll show you a status.

[LocksmithArmy]

thanks

[MacGyver101]

On the handful of orders that I've done with them, I find their "this item ships in 3 to 5 days" estimate should actually read "2 to 4 weeks" (they're very slow in shipping)... but otherwise I haven't had any problems with stuff eventually showing up.

[Eyes_Only]

They do really half-hazard updating and "customer service" But everything has always been delivered to me in exactly 2 weeks.

I just placed an order with them for something and its been a week. But if I check the progress they're still waiting for the supplier when their website says it should only take 1 to 3 days to get the item from their supplier.


I guess the lack of communication is the small price to pay in exchange for dirt cheap prices.

[Squelchtone]

i have ordered from them at least 6 times with no problems. they are slow but besides that i have received everything i ordered

its coming on a "slow boat FROM China"

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Heh,
I received the following response from customer service when I told I can wait for the November (sic):

"Apologize that we can't offer the exact time to you due to the time of we got the goods from the supplier instability .Please advise. "

So, anyone ordering KLOM picks from DX may want to consider twice before ordering. I'll let you know if my order arrives eventually.

Cheers.

[lupstarr]

same sorta thing happened to me. just ask if they can send the item e.m.s for the delay.in my case they did and i got it 2 days later.

[marquee]

same sorta thing happened to me. just ask if they can send the item e.m.s for the delay.in my case they did and i got it 2 days later.

Thanks for the tip! I'll remember to do that.

I also decided that I'll order a frequency counter, if they cannot supply the original order.

Cheers,
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[Legion303]

It might not be the slow boat from China that's holding you up, if they've already shipped it. This was my delay on a Chinese HAM radio, sitting in port for a week: http://legion303.livejournal.com/20564.html

-steve