Lockpick shop no reply!

[potex]

Hello,

I ordered from the lock pick shop and used a code identifying me as a forum member here 2 weeks ago.

Since then my order still shows as a stsus of "hold" on their website. They have also not responded to 4 emails i have sent them. I spent nearly $200 there for a good begginers set of picks and some stands and practice locks.

What's the deal with these guys? I thought they had a good reputation? Has ayone else had a bad experince with them?

[Squelchtone]

Hello,

I ordered from the lock pick shop and used a code identifying me as a forum member here 2 weeks ago.

Since then my order still shows as a stsus of "hold" on their website. They have also not responded to 4 emails i have sent them. I spent nearly $200 there for a good begginers set of picks and some stands and practice locks.

What's the deal with these guys? I thought they had a good reputation? Has ayone else had a bad experince with them?

Hello,

This kind of thread comes up once a year, and usually things work out just fine. They're a very small shop, and do not have dedicated customer support staff standing by to always answer questions.

Please check your Junk/Spam box, and also consider that your emails may be in their Junk/Spam box. Have you tried giving them a call? They are located in the Boston MA area. Even if you get voicemail, they're bound to check that faster than checking a spam filter.

There may also be some issue on their end with something being on back order, your shipping address not being what they can ship to, perhaps a credit card payment issue, etc, in which case you are right, I would expect them to contact you.

Good luck and if I get a chance I'll call them as well tomorrow during business hours.

One other thought. There was a huge blizzard here 2 weeks ago, and I'm not sure if that has affected their business at all, but I can tell you that everything was shut down for days.

Squelchtone

[potex]

Thankyou for the quick reply squelchtone.

I havnt called yet but will give it a try tomorrow.

Thankys

[daniel22747]

I have only ordered from them a couple times, but always got good service.

From what I have read around the board most people feel the same way.

So yeah, give them a call and see what is going on with your order.

[MrAnybody]

I had a order from them shipped to France, and they were very prompt. I think your issue is probably due to any of the reasons Squelch has mentioned, rather than a slack service. Mind you, after 4 mails and no answer, I'd also be thinking like you.

Let us know how it works out for you.

[Squelchtone]

Hello,

I ordered from the lock pick shop and used a code identifying me as a forum member here 2 weeks ago.

Since then my order still shows as a stsus of "hold" on their website. They have also not responded to 4 emails i have sent them. I spent nearly $200 there for a good begginers set of picks and some stands and practice locks.

What's the deal with these guys? I thought they had a good reputation? Has ayone else had a bad experince with them?

Hi,

Have you called lockpickshop.com yet and were you using the site's contact us form or emailing lockpickshop @ yahoo.com ? I just spoke with them and they said without an order number, they can't look much up for me.

Let me know please,
Squelchtone

[Mur670]

I placed an order with lockpick shop at the end of last September and still have not yet received the item. Ive emailed them twice and still no reply. Even if my order was sent back to them i have not received any correspondence from them in regards to the matter.

[Squelchtone]

I placed an order with lockpick shop at the end of last September and still have not yet received the item. Ive emailed them twice and still no reply. Even if my order was sent back to them i have not received any correspondence from them in regards to the matter.

Have you called to talk with them? The number is 1-877-919-LOCK (5625)

Whenever I call a real human being picks up. Where are you from? Did you get an email with an order number? Maybe your online Submit button never went through? If you're not in the US, maybe your customs took the things you bought, etc. Please give us more info to work with.

Squelchtone

[Mur670]

Have you called to talk with them? The number is 1-877-919-LOCK (5625)

Whenever I call a real human being picks up. Where are you from? Did you get an email with an order number? Maybe your online Submit button never went through? If you're not in the US, maybe your customs took the things you bought, etc. Please give us more info to work with.

I live in Australia and have ordered from them before without any problems from customs. I did receive an order number but unlike my previous order that I placed with them I didn't get the option for package tracking. Being outside of the US is there a different number to call?

[Squelchtone]

Have you called to talk with them? The number is 1-877-919-LOCK (5625)

Whenever I call a real human being picks up. Where are you from? Did you get an email with an order number? Maybe your online Submit button never went through? If you're not in the US, maybe your customs took the things you bought, etc. Please give us more info to work with.

I live in Australia and have ordered from them before without any problems from customs. I did receive an order number but unlike my previous order that I placed with them I didn't get the option for package tracking. Being outside of the US is there a different number to call?

From Australia, I would try to dial 0011 1 1 877 919 5625

or use Skype to call 1-877-919-5625, i should be free and not require any skype credits.

here's their fax machine in case you care to try that route: 1-978-349-6060

good luck, please let us know what the hang up was in your order when you find out.
Squelchtone

[Mur670]

From Australia, I would try to dial 0011 1 1 877 919 5625

or use Skype to call 1-877-919-5625, i should be free and not require any skype credits.

here's their fax machine in case you care to try that route: 1-978-349-6060

good luck, please let us know what the hang up was in your order when you find out.
Squelchtone

What are their operating hours? and if i call on skype when would the best time be? Cheers

[Squelchtone]

What are their operating hours? and if i call on skype when would the best time be? Cheers

sigh.. you still haven't called? they are in Boston Massachusetts which is New York City time (Eastern Standard Time) you can also type in google "what time in Boston" and it will tell you current local time there, and they operate like any normal business Mon-Fri 9am-5pm You'll have to calculate what time to call from Australia.

I hate to say it but for everyone who complains, it doesn't seem like people do much to actually try and resolve their order problem. People send an email or two, then wait a month and get pissed off, and post here asking us to do something. Gotta do some legwork yourselves and make some effort and place a call, take the initiative.

best of luck,
Squelchtone

[maintenanceguy]

A couple of emails is more legwork than a customer should have to do.

I've had similar issues with this Lockpickshop. once received the wrong items - that wasn't such a big deal if it had been possible to get in touch with a real person to have the problem solved.

Several emails not answered - multiple messages left on a voice mail. I did get it resolved but the effort on the part of the customer to make things right was way too much.

[Squelchtone]

A couple of emails is more legwork than a customer should have to do.

I've had similar issues with this Lockpickshop. once received the wrong items - that wasn't such a big deal if it had been possible to get in touch with a real person to have the problem solved.

Several emails not answered - multiple messages left on a voice mail. I did get it resolved but the effort on the part of the customer to make things right was way too much.

If it was a bigger operation I agree, but these folks run a small 2 or 3 man shop and have a yahoo email address.. That doesn't scream tech-savvy to me, so that why I said a call would be better because its obvious they didn't grow up with email like many of us. Also, sending an email and waiting weeks or a month without making another move still seems like very little effort put in. I also think every story is unique and I'm sorry you had to go through it was well with them.

When I ordered a 32 inch LCD TV online and it didn't arrive the day it was suppose to arrive, I drove around my neighborhood and found the UPS guy and took it off his truck. It was almost 5pm and he was going to take it back to the UPS garage for the night because this was the night before Thanksgiving, and it honestly felt like he wasn't going to finish delivering, so I'm glad I took the initiative to get my item. I'm not saying you guys should buy a plane ticket to Boston and knock on their door, but someone who is upset and asking me a week ago about this still hasn't called, c'mon now.. if its that big of a deal or that important to the buyer then they would just dial the number, leave a message at least.

Anyway, I don't work for LPS and I'm not here to defend them, but I am getting a little tired of stories of bad customer service, so I do hope things get better be it with LPS, their inventory, the way they process payment, or with the USPS or Customs or whatever is causing the issues.

hope everyone gets their stuff eventually,
Squelchtone

[Mur670]

What are their operating hours? and if i call on skype when would the best time be? Cheers

sigh.. you still haven't called? they are in Boston Massachusetts which is New York City time (Eastern Standard Time) you can also type in google "what time in Boston" and it will tell you current local time there, and they operate like any normal business Mon-Fri 9am-5pm You'll have to calculate what time to call from Australia.

I hate to say it but for everyone who complains, it doesn't seem like people do much to actually try and resolve their order problem. People send an email or two, then wait a month and get pissed off, and post here asking us to do something. Gotta do some legwork yourselves and make some effort and place a call, take the initiative.

best of luck,



Squelchtone

The main reason I haven't called is because of work commitments and yes also the time difference. I know the time in Boston and also know to calculate for the time difference.