Dom D cutaway disaster.

[nickmannnxx]

So I won a DOM system D cutaway lock on ebay.de, the German ebay. It was a beautiful cylinder, mint condition, one side cutaway, one side not. The lock cost me 100 euro, shipping cost me 40 euros and the international bank transfer cost me $30. Today I get my package, beat to crap, torn where it was originally taped (seller held the box flap with only a single piece of tape) and retaped with no lock cylinder. Just two keys inside and nothing else. What hell should I do? Is there anyone I can or should contact at usps? Btw the package originated in Germany through DHL.

[Squelchtone]

oh man.. that sucks.. if it looks like the sellers fault for bad packing, I'd try to open some sort of ebay/paypal case about it, I doubt the seller has another one he can just mail out. did you or he pay insurance on the shipping at all?

Id contact your local post office and hope it fell out in their facility, maybe they have a lost and found box when things fall apart and make it to the sorting room floor. otherwise, who knows where from A to B the lock fell out or some Customs person took it, or any other scenario..

good luck man, that's unfortunate.

Squelchtone

[MBI]

And lo, on that day, the lock world shed a tear of sorrow.

Crap man, sorry to hear that. Any Dom D is rare these days, but a cutaway?
That seller should be ashamed for packing it that way.

[cledry]

The USPS sucks lately. In March I shipped 2 records to a buyer in France. I live in Orlando. According to the USPS they are not lost but are still in Orlando. No refund on my priority shipping either. I had to reimburse the buyer $85 lost the shipping and the records. It is the 4th time in a few months that the USPS has misplaced items.

[Mitchell S]

That's tough man, sorry to hear it. As if buying from German eBay wasn't difficult enough. Did you use a freight forwarding company? There might have been some insurance included somewhere along the line? The main thing though isn't the money, you want your lock! It's probably in landfill unfortunately

[nickmannnxx]

N

That's tough man, sorry to hear it. As if buying from German eBay wasn't difficult enough. Did you use a freight forwarding company? There might have been some insurance included somewhere along the line? The main thing though isn't the money, you want your lock! It's probably in landfill unfortunately

No, I didnt use a forwarding company. I actually managed to talk this seller to shipping to U.S. The post office was absolutely zero help. I tried finding the path the lock had taken through different facilities, but all I can get is "we dont know". The local office said I can file a claim incase it pops up. However when I try online it says my tracking number isnt valid. So I have been on the phone for an hour trying to talk to anyone who can help.

When I contacted the seller his response was "not possible, i packaged very well". Who uses one piece of tape on a box going across the world? Ahhhhhhhh! So frustrating!!!

[billdeserthills]

That's tough man, sorry to hear it. As if buying from German eBay wasn't difficult enough. Did you use a freight forwarding company? There might have been some insurance included somewhere along the line? The main thing though isn't the money, you want your <censored> lock! It's probably in landfill unfortunately

Actually it may have wound up in some automated machinery, if You are lucky your lock shut down at least one machine

[VancouverSpecial71]

So I won a DOM system D cutaway lock on ebay.de, the German ebay. It was a beautiful cylinder, mint condition, one side cutaway, one side not. The lock cost me 100 euro, shipping cost me 40 euros and the international bank transfer cost me $30. Today I get my package, beat to crap, torn where it was originally taped (seller held the box flap with only a single piece of tape) and retaped with no lock cylinder. Just two keys inside and nothing else. What hell should I do? Is there anyone I can or should contact at usps? Btw the package originated in Germany through DHL.

Tragedy, absolute tragedy. Oh, man that sucks so freakin' bad

And after you managed to win a fierce eBay.de auction, jumped through the dreaded Überweisung payment obstacle, and even convinced an often reticent German seller to send it Internationally - all that good work for nothing? So sorry to hear of this dark turn of events.

Maybe there's a cutaway crime-ring infesting US customs? Did you read about Gordon's stolen cylinders?

UPS stolen cutaways!

Kind regards,
Sean

[VancouverSpecial71]

When I contacted the seller his response was "not possible, i packaged very well". Who uses one piece of tape on a box going across the world? Ahhhhhhhh! So frustrating!!!

Nick,

Make sure you open an eBay dispute ASAP, as you only have 8 days left on the 30-day money back guarantee. You should be able to get a refund for the price of the lock and shipping. The extra bank fees not so much but that's a small portion.

Also, there will be insurance on a DHL package for the seller, at least 50 euros minimum if my memory serves correct, but it doesn't cost a huge amount more to bump it up to 100 euros so I hope that's what he did.

Good luck and let us know how you get on.

Sean

[Squelchtone]

When I contacted the seller his response was "not possible, i packaged very well". Who uses one piece of tape on a box going across the world? Ahhhhhhhh! So frustrating!!!

Nick,

Make sure you open an eBay dispute ASAP, as you only have 8 days left on the 30-day money back guarantee. You should be able to get a refund for the price of the lock and shipping. The extra bank fees not so much but that's a small portion.

Also, there will be insurance on a DHL package for the seller, at least 50 euros minimum if my memory serves correct, but it doesn't cost a huge amount more to bump it up to 100 euros so I hope that's what he did.

Good luck and let us know how you get on.

Sean

So the only issue I see with that dispute.. does all the money that you get back from ebay get taken from the seller? Because as a seller, I would not be happy about it, especially if the post office lost the item, if indeed the seller really DID pack it carefully. I have a feeling it was opened in customs and pilfered somewhere from customs to your local post office. I bet you this seller will never ship to USA again, too many hassles can and do happen.

Squelchtone

[stainless steel]

When I contacted the seller his response was "not possible, i packaged very well". Who uses one piece of tape on a box going across the world? Ahhhhhhhh! So frustrating!!!

Nick,

Make sure you open an eBay dispute ASAP, as you only have 8 days left on the 30-day money back guarantee. You should be able to get a refund for the price of the lock and shipping. The extra bank fees not so much but that's a small portion.

Also, there will be insurance on a DHL package for the seller, at least 50 euros minimum if my memory serves correct, but it doesn't cost a huge amount more to bump it up to 100 euros so I hope that's what he did.

Good luck and let us know how you get on.

Sean

So the only issue I see with that dispute.. does all the money that you get back from ebay get taken from the seller? Because as a seller, I would not be happy about it, especially if the post office lost the item, if indeed the seller really DID pack it carefully. I have a feeling it was opened in customs and pilfered somewhere from customs to your local post office. I bet you this seller will never ship to USA again, too many hassles can and do happen.

Squelchtone

The guy taped it whit a small pice of tape he decerves it

[Squelchtone]

So the only issue I see with that dispute.. does all the money that you get back from ebay get taken from the seller? Because as a seller, I would not be happy about it, especially if the post office lost the item, if indeed the seller really DID pack it carefully. I have a feeling it was opened in customs and pilfered somewhere from customs to your local post office. I bet you this seller will never ship to USA again, too many hassles can and do happen.

Squelchtone

The guy taped it whit a small pice of tape he decerves it

*someone* taped it with a small piece of tape.. after being handled by that many people who knows if it was nicely taped, or opened by customs, then taped by some warehouse employee at DHL/Customs/PostOffice. OP should send photos of the box to the seller. I'd like to think nobody who is sending something to another country is just going to put a single piece of tape on a box flap and say "ok, nice job, that should hold it" but yes, I have seen some terrible packing jobs before.

either way, still a very unfortunate event, especially for a rare lock and a cutaway. :/

[tomasfuk]

Interesting is that in last 12 months I received 21 shipments from Austria, Germany, but most of them from Hong Kong, value from 5 to 200$, and nothing has been lost. Maybe some black hole between DE and US

[Squelchtone]

So the only issue I see with that dispute.. does all the money that you get back from ebay get taken from the seller? Because as a seller, I would not be happy about it, especially if the post office lost the item, if indeed the seller really DID pack it carefully. I have a feeling it was opened in customs and pilfered somewhere from customs to your local post office. I bet you this seller will never ship to USA again, too many hassles can and do happen.

Squelchtone

The guy taped it whit a small pice of tape he decerves it

*someone* taped it with a small piece of tape.. after being handled by that many people who knows if it was nicely taped, or opened by customs, then taped by some warehouse employee at DHL/Customs/PostOffice. OP should send photos of the box to the seller. I'd like to think nobody who is sending something to another country is just going to put a single piece of tape on a box flap and say "ok, nice job, that should hold it" but yes, I have seen some terrible packing jobs before.

either way, still a very unfortunate event, especially for a rare lock and a cutaway. :/

Squelchtone,
yes the money comes from the seller. Im a seller too, but I dont think Im the one who should take the hit for this. My only obligation was to pay. I meet that obligation, but didnt receive my goods. If I had my way DHL would have to pay me, not him. Or even better someone would actually take the time to look for the lock. Ive spent 4.5 hours on the phone so far and senr out a dozen emails, but no one cares. My thinking was if something falls out of a package it has to go somewhere right? Probably a storage area. If just one person gave enough of a crap to tell me who to call I could check on that.


The package wasnt opened at customs or otherwise. He only used one piece of tape to hold the front flap, which wasnt self adhering either. Because nothing was holding the sides the ripped back far enough to allow the lock to fall out. The sellers tape was brown, you can see it in the picture. Sometime after the box lost it contents someone taped it closed halfassed with clear packing tape. Something this exspensive being shipped this far should have been better secured.

[femurat]

Sorry to hear another lock was lost in shipping.
If I receive a package like that I accept with reserve. It means I reserve the right to check its content and eventually ask the courier to refund anything missing.
If the courier doesn't accept, I simply refuse the package since its damaged and send it back to the seller. This way I get all my money back.
Hope you win the eBay dispute. I know you would have preferred to get the lock. At this point getting your money back is the best that could happen.
Good luck
PS: I'll keep my eyes open in case a dom d cutaway pops out for sale somewhere.
PPS: you'd better remove your address and the seller address from the last picture...