I can only imagine that the cam must have somehow snagged on the edge of the hole in the locking case within the door and the operator forced the plug round causing the cam to slip?
In each case I just replaced the lock, but my question is: can this lock be rectified by removing or opening the circlip or has the lock been rendered "useless"? Is my theory correct? Sorry that's 2 questions.

Sorry about the absence of a photo...I did take one but I can't see an option on here to insert it!