@budweiser:
Maybe this guy didnt appear to you to be a good locksmith. But as a business person....and one whose business has been around some time....he obviously knows the market he is supplying to. If Kwikset is the common product there and there is sufficient demand for it...then he would be fulfilling the demand...
Sure, he could try to upsell the client...but if they wont pay for more...then at least get the sale any way you can and continue to make money.
As for being an ignorant ignoramus....he is shooting himself in the foot by not continuing his education.
As for bumping.....Bumping has been around for many years and just about all locksmiths know the technique....it was never actually called bumping before TOOOL got ahold of it....it was commonly known as "rapping".... (BTW...rapping is also a way to shim cylinders without a piece of shim)
Most locksmiths would be reluctant to use the technique...as it is not considered a professional way to open locks....locksmiths are paid to pick the lock...so use picks.
Another thing....just because someone advertises themselves as the biggest and the best....might help to attract more clientelle...good on him...you obviously were attracted by the ad...you think others might be too?
And, lastly, if someone were to come into my shop off the street and start talking to me about bumping and them taking a locksmith course....i would initially be wary of them too...for too long locksmiths have been reknowned for not actively marketing themselves, but placing an ad in the book/paper and waiting for the phone to ring....the amount of work has been drying up everywhere, unless the proactive locksmith goes out and finds it....so to not want to talk to some stranger off the street....i can understand....wouldnt you?