I would like some help as LPS are completely ignoring my emails.
I ordered some equipment in early August and when it was shipped to the UK the envelope from USPS was empty except for the invoice and a business card. I immediately mailed LPS both to the order and sales department. This was on the 14th August. I have mailed them many times since and through their website but they still have ignored the mails.
I put in a complaint to Paypal as it was $106.20 and Paypal have said the following
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Our investigation into the following transaction is complete. As stated in
our User Agreement, the claims process only applies to the delivery of
goods. It does not apply to complaints about the attributes or quality of
goods received. Therefore, we are unable to reverse this transaction or
issue a refund.
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Which leaves me right up the creek without a paddle.
Can any one on here assist as LPS reaponded to Paypal saying the following which is completely untrue.
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From Seller: Locksmith Parts & Supplies, LLC on 07/09/2007 23:47 PDT
Our company never received any communication from this customer after the order was received by him or it would have been acted on immediately. Though we have requested that he file a damage claim we have yet to receive anything via the customer service email. Our phone number is a toll-free number and is prominently listed on the front page of the website and we have not received a phone call. We can provide the weight of the package when it shipped. Further, if the package was received damaged how could it still have been sealed as is stated in the dispute? Also, the value of the package is high enough that duties should have been paid on it. Without a good faith effort on the customers part to resolve the issue (a phone call and proof that a damage claim has been filed with the Royal Mail)we cannot file an insurance claim with the carrier (USPS) in order to send a duplicate order. At this point we would like PayPal to resolve the issue as it does not seem the customer is willing to assist.
From Buyer: Rick Bates on 06/09/2007 23:19 PDT
I have received no emails from Locksmiths requesting I file a damage report nor a claim with the postal service. I was not requested to pay any inport taxes so therefor the letter was posted via normal postal services over in the UK. I definately have proof of the damge as I have not opened the envelope as it was not cealed. I hardly call sending your company six emails and direct contact through your company website lazy or the fact I cant be bothered. I have received no response to my mails to my mail address
rick_bates@hotmail.com hence having to escalate the issue to paypal. Please therefor will you make contact so this can be resolved in a civilised manner. Thank you for responding to paypal my email address is above Rick Bates
rick_bates@hotmail.com
From Seller: Locksmith Parts & Supplies, LLC on 06/09/2007 10:42 PDT
The order was sent complete. It was weighed at the time the USPS picked it up and we have proof of the weight of the package - in other words that it was sent with all items inside. We have requested that the customer file a damage report with the postal service and provide us with proof that this has been done. All international packages that are shipped carry insurance. We cannot recoup the cost without the customer filing a damage report. Customer did not reply to our email nor did he file a damge claim as we requested. The company will not send a duplicate shipment nor issue a refund without proof that the original shipment was indeed damaged. Customer filed a dispute with PayPal after we made this request. Either there is no proof that the shipment was damaged or the package was empty or the customer does not want to make the effort. Further, the company cannot understand why the customer paid the import taxes in order to receive the package if it was indeed empty as the customer states it was. It doesn't make sense to pay taxes fees for an empty envelope.
From Buyer: Rick Bates on 05/09/2007 03:57 PDT
I received the package from USPS some weeks ago and when received the packaged contained no goods. I have mailed your company to both the mail side and order department and directly through your web site but you have not responded to my queries. All I have had delivered is a package that contains two yellow sheets from a packing list and a bussiness card. I have been patient due to the time differences and have been unable to contact via phone due to same. My ref is 35500 customer 7648 order date 6th August 2007 order no. 7899. Please advise as this cost a $106.20 and I have yet to receive the goods. Regards Rick Bates
Is there any one on here that can assist ?
Please
Regards
Rick
I registered here just to ask about it, considering the association to them here. hehe, at least you got a set I ordered a LAT-17 on the 12th and havent got so much as a confirmation out of em, not a tracking number, notice, nothing.
