I've had it with lockpicks.com. First I mailed them about the separate Southord slim-line half diamond pick having gone missing and a couple of other questions. I KNOW they read it, because the diamond appeared almost instantly after being missing for at least a couple of weeks. And guess what - no answer.
About a month ago i made my second order just to get a cancellation message shoved up my screen more than a week later for no given reason. I went over everything again, the ordering info, checked with the bank and found nothing. Sent them another mail, quite polite one too, and still no answer to be seen.
I 'd like to write something really nasty here too but I guess I'll just spare you the work Shrub.