Is Best Lock Corp a general contrarian?

[WOT]

It seems like they like to be different from the ordinary practice in every respect and do what they can to be backward whenever possible.

Here at Best, it's not called a code punch, it's called a combinator.

change key is called the operating key.

Everyone else names master key systems in an ascending order:
GGM<--grand master<--(Master)<--change

Best:
(GM & control)-->sub-master-->SSM-->operating

Keys are usually cut with the cuts starting with respect to shoulder and communicated bow to tip. There are a few types that indexes from tip.

Best:
Bow to tip is too everyone else and a few others are doing tip to bow.. So lets do tip notch to bow and count the cuts from tip to bow. While we're at it, let's make the keys frustrating difficult to hold in ordinary key cutting equipment, while making it a snap for our own combinator...

[freakparade3]

Do you work for Best? If so, can you explain why their customer service is so terrible?

[WOT]

Do you work for Best? If so, can you explain why their customer service is so terrible?

Nope. Imagine all kinds of cool internal literature I'd have access to if I did though :drool:

[I Pik U]

Here in S. Ontario, Best doesn't deal with Locksmiths, just the end user.
I've got a few customers who inherited their Best systems when they bought the buildings.
Best looks are a good sturdy lock. Some of the keyways are not easily available. Keys can be ordered dirrectly through Best, as well as locks and cylinders, by the end user. Then it's me who has to install them.
Oh and I hate taking out a Mortise cylinder that has the security screw on the side, and you don't have access to the control key!

[Crashbox]

Hearing this is really funny to me because I work in the public sector (state DOT) and we have many Best locks on our equipment. It may be that if they cater to government agencies they are required to be "backwards"...

Then again, maybe I shouldn't say anything because Frank Best and his lock company started out in my hometown (Seattle)...!

[WOT]

Hearing this is really funny to me because I work in the public sector (state DOT) and we have many Best locks on our equipment. It may be that if they cater to government agencies they are required to be "backwards"...

Then again, maybe I shouldn't say anything because Frank Best and his lock company started out in my hometown (Seattle)...!

They deal with corporations and institutions with a large amount of locks.