by Shangri-laschild » 18 Jan 2011 13:53
Yeah, called the factory. They told us to tape the new battery to the outside terminal for 12 hours and see if that does it. I'm not optimistic. The locksmith who came out (after I had posted) said that if that didn't work he'd have to drill and that he'd never seen a safe before where you couldn't change the battery from the outside. I get why there isn't any other information that can be given. I'm pretty sure that we may be looking at getting a new safe once we get into it no matter what. Anyone have any recommendations on ones that work well and pros and cons of different features (like key backup for opening, dial vs electronic, etc)?