new safe defective

[cledry]

Had to drill open a safe yesterday that the secondary relocker had fired on. Normally we would repair the safe but this unit was rusted through at the bottom and had other issues so we brought in a replacement today.

After a lot of muscle the safe was installed and bolted down under a counter in the corner in the basement. OK, now we just need to set the combination to the customer's choice of combination. Hmm the lock opened just fine on 50 the default but wouldn't take a new combination. The change key was hard to turn as well. So we popped the cover only to discover that it was full of red Loctite! Had to put on a replacement lock on a brand new safe!

[GWiens2001]

Guess is they did not want the mounting screws to come out. Or the wheels to turn.

There was a fantastic instructor at the Ford factory training center I attended who used to say "Just because a part is new does not mean it is any good. It just means it is not dirty yet."

Good thing to remember.

Gordon

[cledry]

Gordon, lately we have been getting lots of defective new parts. Alarm Lock has so far a 100% failure rating on one model that we have installed. We are working with the factory to resolve the issue and it appears they have done some redesigning. We had an ongoing issue with Yale that saw us ordering a part for a panic bar that was finally resolved to our satisfaction almost a year after the part was ordered. Lots of dented handles in perfect boxes (meaning they were put in the box dented). Transponders that won't program. Keyblanks that don't enter the locks. Cylinders that are machined incorrectly. Parts missing from locks. You name it we seem to be getting it.

[Squelchtone]

Gordon, lately we have been getting lots of defective new parts. Alarm Lock has so far a 100% failure rating on one model that we have installed. We are working with the factory to resolve the issue and it appears they have done some redesigning..

I had a lot of trouble on the Alarm Lock Trilogy outdoor wireless keypad/prox reader.. several failed and had to be replaced.

[ckc123]

Question on the picture..

on the second relocker (the first being on the back cover of the lock). what was it attached to to keep it unlocked? was the some sort of "bar" that was removed when you took the lock off (so if you punch off the entire lock off the relock engages)

???

[Evan]

Gordon, lately we have been getting lots of defective new parts. Alarm Lock has so far a 100% failure rating on one model that we have installed. We are working with the factory to resolve the issue and it appears they have done some redesigning. We had an ongoing issue with Yale that saw us ordering a part for a panic bar that was finally resolved to our satisfaction almost a year after the part was ordered. Lots of dented handles in perfect boxes (meaning they were put in the box dented). Transponders that won't program. Keyblanks that don't enter the locks. Cylinders that are machined incorrectly. Parts missing from locks. You name it we seem to be getting it.

A sad sign of the times of cheapness in production...

Cheap production laborers and methods combined with lax quality controls = crappy products sent to customers...

Why do suppliers take this risk ? Because most customers won't waste time to deal with a defective part...

Only a few customers will... Sadly the economics of sending those borderline production rejects out earns more profits for the business even factoring in the few free total replacement cases involved from the few customers who demand total satisfaction for their money...

~~ Evan

[cledry]

Question on the picture..

on the second relocker (the first being on the back cover of the lock). what was it attached to to keep it unlocked? was the some sort of "bar" that was removed when you took the lock off (so if you punch off the entire lock off the relock engages)

???

The internal one is the primary relocker and the external is the secondary relocker. The external relocker has a bent plate attached the back cover of the lock and in the untriggered state it is placed under the black snap ring on the relocker bolt.