Help fix a broken lock

[nripin]

the problem is that after locking , a slight application of force unlocks the lock, i am a noob, and seek advice from experts on how i could fix this lock.
https://youtu.be/pxrmI4Xx6kE
video shows the problem i have.

[billdeserthills]

Looks like a Kwikset lock which has a full guarantee against mechanical defects. Go to the hardware store and buy another lock just like this one,
put the old lock back in the box and return it to the hardware store

[jimu57]

Does it open like that from the outside knob? Some are designed to open from inside when locked, and will unlock or will stay locked. You might loosen the screws and make sure the lock set is centered then tighten everything again. As far as opening inside when locked, it really depends on the type of lock set and how it is supposed to work.

[nripin]

@jimu57 thanks for the response,
It opens on force from inside knob, as well as outside knob.
as u suggested, I must try disassembly and assembly once,
kwikset the manufacturer is not ready to replace it under warranty as it came with the home, Grrrrrrrrr
i'm curious if there is any way to bypass the warranty condition?

[jimu57]

To bypass headaches and aggravation, I would just replace it.

[nripin]

Thanks i have ordered the replacement already !

[billdeserthills]

@jimu57 thanks for the response,
It opens on force from inside knob, as well as outside knob.
as u suggested, I must try disassembly and assembly once,
kwikset the manufacturer is not ready to replace it under warranty as it came with the home, Grrrrrrrrr
i'm curious if there is any way to bypass the warranty condition?

When you call back, you say you were the original purchaser or you buy the same lock at the hardware store and swap it out

[Smyrna Locksmith]

Using pliers, try to grip and pull the key straight out. If you can’t get a grip even with needle-nose pliers, cut off a coping saw blade and, with the teeth pointed outward, insert the blade into the keyway and try to hook and drag the key out. As a last resort, remove the cylinder. Insert a stiff wire into the cam slot at the back of the cylinder and push the key out.

[nripin]

When you call back, you say you were the original purchaser or you buy the same lock at the hardware store and swap it out

@billdeserthills thanks for the advice !

[nripin]

Using pliers, try to grip and pull the key straight out. If you can’t get a grip even with needle-nose pliers, cut off a coping saw blade and, with the teeth pointed outward, insert the blade into the keyway and try to hook and drag the key out. As a last resort, remove the cylinder. Insert a stiff wire into the cam slot at the back of the cylinder and push the key out.

i'm a noob !! i understood nothing from that ! can u please link me to a video for the same ?

[Raymond]

Those locks wear out. They are so inexpensive that you should give up trying to fix it and just buy a new one. You have already wasted too much time and trouble 'beating a dead horse.'

[billdeserthills]

When you call back, you say you were the original purchaser or you buy the same lock at the hardware store and swap it out

@billdeserthills thanks for the advice !

Though some may regard it as theft, these locks now say 100% mechanical warranty on the side, so why shouldn't kwikset buy your new lock?

[jimu57]

I think it's warranted to the original purchaser.

[billdeserthills]

I think it's warranted to the original purchaser.

You won't be getting any free locks with that attitude

[nripin]

if they can market and sell their products as warranted for life, i think the free replacement is genuine !