Being curious about why the house key wouldn't turn it, I took it apart and found that whoever rekeyed it had missed the combination slightly on a pin or two. In the process of taking the plug out I found that its tail is too wide to fit into the Schlage follower (picture 1). My other cylinders that I had out of the doors fit all the way into that follower just fine.
Also, with the plug in the shell but with no pins at all, I can feel some roughness when I turn it. This got me to look at the plug closely enough to notice the ridges down each side of it (pictures 2 and 3). I began to wonder if this is a cheap knockoff and not a real Schlage plug. Do other companies make parts that are supposed to be interchangeable with Schlage?
http://stono.cs.cofc.edu/~jimmy/plug/plug.html
Just out of curiosity, can somebody tell me what the extra row of holes is for (visible in all the pictures, but particularly 4 and 5)? There are four holes instead of five, and they are only about .085 inch deep.
BTW, your spell checker doesn't like it when I type Schlage. Seems a bit odd for a lock blog.

thanks guys