Chubb Australia Safe Have Combination Can't Unlock.

[VAN HELSING]

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Got your mesage all ok,....and replied.

Thanks

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[capt.dunc]

try dialing it all in but use the hand scratched mark at 9 o' clock as your dialing index.

if the lock had been becoming stiff because of dirt or environmental factors a locksmith may of backed of the cam a quarter turn and marked a new index. some would say it's poor solution, but if a full turn makes the dial too sloppy and the lock can't be reorientated then it's a working solution.

[Squelchtone]

try dialing it all in but use the hand scratched mark at 9 o' clock as your dialing index.

if the lock had been becoming stiff because of dirt or environmental factors a locksmith may of backed of the cam a quarter turn and marked a new index. some would say it's poor solution, but if a full turn makes the dial too sloppy and the lock can't be reorientated then it's a working solution.

I like this idea, I get the feeling the safe will open now.

I wonder what the start at middle (middle of what exactly) and then at the end turn back to center means.. center of what? that 9 oclock line? the center of the forbidden zone? any thoughts guys?

Squelchtone

[VAN HELSING]

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Ok.......

Just got back from an hours pilgrimage of praying at the dial with some new-ish ?? ideas that a safe manipulator down here ( about 500 miles away mind you ) told me over the phone today , whilst I'm not finished with trying what he said so far....I thought I'd take a break from my now blurry eyes and see if anything new is posted here ?

try dialing it all in but use the hand scratched mark at 9 o' clock as your dialing index.

if the lock had been becoming stiff because of dirt or environmental factors a locksmith may of backed of the cam a quarter turn and marked a new index. some would say it's poor solution, but if a full turn makes the dial too sloppy and the lock can't be reorientated then it's a working solution.

Thanks for that Captain,

I did try before at that mark, it's not actually a scratched mark, more of a permanent mark like that of a flat blade screwdriver punch marked into the ring.

That said,

I think I may have been trying it in the last week trials where I don't think I might have been dialling correctly back then.

Via the recent call with above manipulator it seems I've been dialling correctly the past few days at least ( you tube helped me to learn that )

The dial is definitely not stiff though, it free spins well on any revolution and I can hear and feel it ( VERY faintly ) picking up things inside as it turns in whatever direction......

If anything, to me ( as a non expert what so ever ) , it seems somewhat a little loose ?

The dial has probably about a quarter to half a mm ( what's that in inches ?? ) wobble ( can't think of right word atm ) and about a half to one mm end play in it.

Actually, now I've said it, those estimations of dial play above might not be so much as I've typed but there is free movement of the dial up and down ( not much ) and some end play...I guess it's best to have some movement than be stiff movement ?

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try dialing it all in but use the hand scratched mark at 9 o' clock as your dialing index.

if the lock had been becoming stiff because of dirt or environmental factors a locksmith may of backed of the cam a quarter turn and marked a new index. some would say it's poor solution, but if a full turn makes the dial too sloppy and the lock can't be reorientated then it's a working solution.

I like this idea, I get the feeling the safe will open now.

I wonder what the start at middle (middle of what exactly) and then at the end turn back to center means.. center of what? that 9 oclock line? the center of the forbidden zone? any thoughts guys?

Squelchtone

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Thanks Squelchtone,

I will try yours and captains advice , I'm getting frustrated with this thing....what was that saying on the old Kung Fu TV show ??.......patience Grasshopper.....Patience !!!

The manipulator that called me today said to ignore pretty much the " start in middle " bit and the " return to centre " bit as it's not really relative to the dialling sequence. He said as long as I start " somewhere " other than starting right at or very near the first number and after dialling the last number turn as per instructions I should feel the fence having slipped in and feel it pull the bolt in as I continue to turn in the required direction just after the last number.

I guess you got my email I sent to you Squelchtone ? I haven't checked yet for a reply on my emails .

At least I've got a few more ideas to try now.

Thanks fellas for your help so far.... I'd be at it with a sledge hammer by now in frustration if you guys weren't helping me.......

VERY much appreciated...

I'll go back to my prayer sessions at the dial again.....

Will report back...

Cheers...

[Squelchtone]

Hello Van Halen

I got your email, thank you.

I found some youtube videos of a modern Chubb lock as well as a Chubb Manifoil military safe lock being opened, maybe just watching these people dial their safes you may notice something that you've overlooked when dialing yours?

this lock dials 5L 4R 3L 2R 1L as compared to your 5R 4L 3R 2L 1R
https://www.youtube.com/watch?v=T45k-1plhvA


It is especially interesting that this Manifoil lock goes to 0 on the last turn before retracting the bolt, but the sticker with the combination doesn't list 0 as part of the combination. (Another video I found suggests that the bolt direction (up, left right, down) determines the 4th number of the combination 0,25,50,75)
https://www.youtube.com/watch?v=85QWUkaTJtw


that other video
https://www.youtube.com/watch?v=vjtiy2r6wDE



This company has makes/sells/distributes the Chubb safes name in Australia: https://gunnebo.com.au/product-categories/safes-vaults/
Perhaps contact their support folks and maybe they can help troubleshoot over the phone or via email

Per their catalog, your safe may be a Europa Size 3 model. page 20 of the PDF file
https://gunnebo.com.au/ccmwp/wp-content ... alogue.pdf

[VAN HELSING]

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Thanks Squelchtone,

Just emerged from the garage after another heavy prayer session at the dial......with no luck....

Tried the combo sequence as given to me with ( yet again ) using the 12 o'clock crows foot mark and also tried same on the 9 o'clock mark to no avail.....

Have a huge headache atm, might have a break for today,going into town for a couple of hours, will look and digest your last post when I get back, I quickly had a look at your last post squelchtone and note that the dial sequence I'm using as written down , might not be actually correct.

Once again,

Thanks,

Cheers.

[capt.dunc]

the start at middle/centre refers to the middle of the unmarked section of the dial, between 100 and 0. the bolt pick up point for the cam is located here and when you make the final dial right to open the bolt will engage in the centre of this area, you must keep turning right to about 96 to fully retract the bolt (it'll stop when fully open so don't worry about over dialling this last part).

the bolt pick up is very light and you may not feel it.

a wheel test to confirm that it's a 4 digit code would be a good call before you start on wider dialling diagnosis.

[capt.dunc]

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However, I can feel and hear a faint series of two clicking sounds whilst freely turning anti-clockwise around the second number 17 and the last number 39 . This seems to occur within a number or two each side of 17 and 30 and both within the same revolution.

i believe that you are feeling the gate in the cam, when 17 and 30 are at the top index you'll notice that the unmarked zone is at the homemade index at 9 o' clock, which supports my theory that this is the index that you should use.

you can check if that's what you're feeling by dialling (using the top index) right 5 times to 60 ish, then turn back left to the 17-30 area and see if you can still feel them. if you can it's the cam.

[VAN HELSING]

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Ok, thanks Captain, I'll try what you suggested in the morning, its night time here down under at the moment, nearly midnight....

I may? ....have got a lead to a solution late today....

I found my old work diary after a couple of hours search where I jotted down the name and phone number of the girl that worked for the bankrupt store administrators .

She sold me the safe and I texted her today.....she replied and said she rememberex some of how the combo worked so I'll call her tomorrow and go over the phone with her about it.

Thought I'd lost that diary with her name in it but found it today.

I've had the safe longer than I thought, bought it on July 17th 2014.

She lives quite a distance away now but she also gave me the name and number of another girl who also worked at this bankrupt store and she believed this girl still lives local. This other girl was also privvy to the use of the safe and its combination so if she still is local and willing to come to my place I might be able to get it open?

Have her name, just gotta find her now?

In the meantime, tommorow I'll have a fresh attack on the dial in the meantime.

Heres hoping....?

Again, thanks for the reply captain...

Cheers.

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[VAN HELSING]

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One more thing...

Squelchtone, I can't view those you tube clips as they are all showing blank and written as " plug in not supported "....

Just a thought...

Maybe you could email them to me via my email address you now have ?

Cheers.

VAN HALEN

Cheers

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[Squelchtone]

.......

One more thing...

Squelchtone, I can't view those you tube clips as they are all showing blank and written as " plug in not supported "....

Just a thought...

Maybe you could email them to me via my email address you now have ?

Cheers.

VAN HALEN

Cheers




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I put the link the each video above each embedded video in my thread up above.
I'm excited to see your safe opened, I hope one of these girls remembers some minor nuance that we are missing.

good luck!
Squelchtone

[VAN HELSING]

.......

Just watched those videos Squelchtone, thanks for the links. That anti-clockwise start turn for the first number is something I might try...so basically the reverse order of what I was given.

Some progress today....not on the safe itself but into its past.

Last night I got hold of the girl who sold me the safe, via text message , she did work for a while for the company that last owned the safe and felt she could....at a later date...over the phone ( she lives about 100 miles away ) talk me through the dial sequence.

She also gave me the name of another girl who worked there as well back then who also used the safe and surprisingly she still works in the same area I live in. I have her work address, hoping to get in touch with her ( time permitting ) tomorrow. As it was told to me, this still local girl was the one that actually wrote the combination out on the piece of paper for me and gave it to the first girl mentioned above, to give to me. I didn't know this until last night.

And today, I spoke to a local locksmith ( he doesn't do safe manipulation apparently ) who is the same guy who in the past was used once a year to service this safe each year for the business. I emailed him photos and he remembers the safe.

From what he could remember it was, in his words, a " bast $#d " of a thing to work on, not because it was a cheap and nasty safe but because it was an extremely secure safe with many safeguards built in to prevent unauthorised entry, and thus making sevicing it a timely job.He said it was a very well built and secure safe for its intended job.

He felt I should try to get the combo right, even suggesting trying the sequence in reverse as I've said above as he himself wouldn't be able to manipulate it and would have to make a fixable, but destructive entry for him to get into it and open it.

Anyway, I might not report back here for a few days whilst I contact the above people to see if they can help but if I do manage to get in, you'll hear me yelling for joy thousands of miles away from down here.

Hopefully my next news is good.

Until then,

Cheers.

[VAN HELSING]

.....

Ok,

Bit of an update...getting closer...

Contacted the girl who worked at store and knew combination, still lives local, just got off phone to her, she might ???.....still have the combination written in one of her old work diaries but anyway, she said in coming days she would work out a time and come out and see if we can get in.

She also said there are still a couple of other ex employees of the former business that are still in the area that she can get in touch with for advice if need be......

Sounds like I might be having a former employee reunion at my safe opening ceremony soon !!!

She did say that even when the correct combination was dialed that it was a fairly temperamental safe and would often take 3,4 or 5 attempts in order for it to open.

I'm getting closer.... I can nearly smell the musty interior of this safe !!

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Update later....

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[VAN HELSING]

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Update....

Ok,

The girl who worked at the store where I bought this safe from came around last night and with the combination in hand that was given to me back when I bought the safe, we spent an hour praying at the dial for the safe fairies to unlock it.

Unfortunately we couldn't get in.

She couldn't find her old work diaries with the combination written in to confirm whether the one handed to me was correct nor could she remember the numbers exactly so the numbers given to me are still hopefully the correct ones, though she did say the dial sequence that was written down was correct.

She did say it wasn't an easy safe combination to use back then and could be temperamental at times but she tried all aspects of the opening ceremony that she could remember when she last used it over 3 years back.

She did say she might be able to contact some other people who worked at the store whilst she was there to see if they could offer help.

So,

At this point in time I still have a 750kg safe in my garage and still unopened.

Not sure where I can go from here on this one right now?

Might re-visit some of the previous recommendations again that were advised earlier on this post in the meantime....

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[GWiens2001]

OK, try this...

Dial the combination. After the last number is entered, turn the dial back a little bit (maybe 5 to 10 numbers).

Get a large deadblow mallet. (This is exactly like mine at work). I like the plastic headed ones since they don't risk damaging the door. Give five or six sharp raps on the door near the dial. You need to hit hard enough to jar the components inside the lock. Do not hit the dial!!!. Probably a good idea to keep at least three inches from the dial to avoid hitting the dial. Now try to turn the dial like you normally would after entering the dial and see if it comes to a stop like a good safe lock, indicating that the lock is open and you can turn the handle and open the safe.

Sometimes you can be close, but a slight bit of sticking in one of the wheels may make the combo a hair off and jarring it a little might get the lever to drop into the gates.

If that works, great. If not, then try entering the combination while repeatedly knocking on the door firmly with the mallet and see if that works.

If not, then use the hammer to beat the safe into submission. OK, don't really beat the safe into submission. If the above method does not work, it will be time to call in a professional safe tech.

Good luck,

Gordon