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Supra Marc real estate lockbox teardown (picture-heavy!!)

Information about locks themselves. Questions, tips and lock diagram information should be posted here.

Supra Marc real estate lockbox teardown (picture-heavy!!)

Postby prevariikation » 9 Jun 2023 12:21

The Supra Marc seems to be a clone of the form factor and multi-factor authentication of MULTACC PCR lockboxes, while having a distinct internal locking mechanism (patent US4895036.)
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The keybox mechanism boils down to being a combination lock where each code wheel can be adjusted in increments theoretically from 0-19; however, the tabs on the front of the lock can only move a wheel from 0-9 increments, and a key is needed to further rotate the internal elements to reach the full 0-19 range.

This is accomplished by separating code wheels from the outer black plastic combination rings, connecting the two with ball bearing detents of varying strengths that allow a key to rotate the code wheel directly without disturbing the combination ring's orientation. Practically, the key is inserted and turned first, rotating the code wheels before using the combination rings to rotate code wheels further.

Operation
Set all tabs to 0 and insert the key.
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Turn the key clockwise until it stops (you'll feel spring resistance in the last little bit of rotation.) Push the key inward (you'll hear a snapping sound that's the key being recorded on the foil audit trail.)
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Leave the key in place and set the combination using the tabs on the front of the box. Once the combination is set, push the actuator down and the keybox will drop partway out from the bottom left of the lockbox. Just pull the keybox further to fully remove.
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You can now turn the key counterclockwise all the way to a hard stop, where it can be withdrawn. Turning the key counterclockwise will also return all the tabs to their 0 position.
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To return the keybox, simply close it and push it upward to its resting position.
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Disassembly
First we'll decode the shackle release code. This can be done by pressing in on the shackle release button and feeling for the binding tab on the combination rings, then changing the number on the combination ring until it's no longer binding. Repeat until all tabs are loose and the shackle release button depresses, freeing the shackle.
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In my case, the shackle release code was 44444 (!)
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Remove the T15 Torx security screw in the right shackle hole.
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Gently pry the back cover outwards and upwards, pivoting from the bottom. Be careful because the interior tip of the shackle and rubber boot will interfere; you can try to keep the shackle pulled all the way out and remove the rubber boot.
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Back cover has nothing special going on besides the shackle release button.
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Now we can see the inner assembly of the lock. In this photo, the black-and-white sandwiched code wheels and combination rings are visible between the copper-colored keybox release mechanism, top centerish, and the brass-colored shackle release mechanism in the middle centerish. Below the shackle release mechanism is the black plastic cover for the combination ring detent springs and ball bearings, below those the foil audit trail that records the bittings of keys that were used to try to open the box.

On the right-hand side, we see the shackle retaining clip (with shackle inserted,) and behind that the keybox-retaining spring leaf latch. The keybox itself is located bottom right and extends upwards to the spring latch.
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So how does the shackle release mechanism work? The shackle tip is tapered to spread the tines of a metal clip apart, with notches in the tip that serve to capture the shackle once it's pushed in. To release, the metal clip is tilted at an angle until the tines no longer capture the notches. This can only happen when fences on the shackle release bar are lined up with gates on the code wheels, allowing the whole assembly to tilt when the shackle release button is pressed.
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The shackle release fences as seen from the inside, with two prongs on the sides.
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How is the keybox retained? With a single spring leaf latch, no deadlocking mechanisms included. This may have been the source of their destructive entry problems. We can remove it by prying the plate gently upward with a screwdriver and pulling the keybox out from the bottom of the unit.
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It's a very pretty keybox, though! Quite spiffy.
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This is as far as you want to go with disassembly. Seriously.
How does the keybox locking mechanism work? Well, we need to disassemble farther to find out. I highly recommend not dissassembling yours beyond this point — it's not necessary if you're trying to decode the lock, it's fiddly as heck and I went about things in the wrong order. If you're determined to do so, here's the process I'd recommend now. You'll see that photos are out of order and won't exactly reflect a linear process.

It's easiest to remove the inner assembly if the keybox actuator can be fully depressed, which means decoding the keybox opening mechanism. In particular, we'd like the numbers for keybox opening to be as high as possible. This can be accomplished by using some kinda tooling to rotate the code wheel inner lugs clockwise by ideally 1-3 positions, putting the possible true gate ranges (5-10) within reach. The inner lugs for the code wheels are only the first 5 brass lugs seen in the keyway, the 6th and last belongs to a "sequencing wheel."
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Next gently remove the DO NOT REMOVE plastic cover, being aware that strong springs and ⅛" ball bearings are behind. Remove the springs and bearings; these function as detents for the combination rings.
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Now mimic the process of opening with a key; we will gently and firmly rotate the back sequencing wheel using that 6th and farthest lug in the keyway, rotating about 39 degrees clockwise and feeling spring resistance in the last bit of rotation, then push inwards (hearing a "snap.") This will line up the cutout in the sequencing wheel for the keybox actuator blocker, which we push the top of to rotate and clear out of the way of the keybox actuator bar. Now the actuator can depress enough for the fences to contact the code wheels.
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Depress the keybox actuator and decode the combination using the same process you used for the shackle release code. The tabs on the combination rings will move freely as the detents no longer snap them to whole numbers. Remember the combination you find.
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Lift off the keybox actuator plastic cover (it's just pressed on.)
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Remove the two screws retaining the inner assembly, one bottom center and one top right.
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Keeping the inner assembly vertical, fully depress the keybox actuator and hinge the outer shell upward and forward, pivoting from the top. Be aware that parts will start falling out, this is OK, we can put them back later.
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Congrats! The guts are now in your hands, and we can get a better sense of how the keybox locking mechanism works.

Keybox retaining mechanism
Fully depressing the keybox actuator lifts the keybox-retaining spring leaf latch directly. The bar connected to the keybox actuator has two mechanisms that can prevent it from moving: direct-entry fences that need to be aligned with true gates on the code wheels, and a blocker that will prevent the bar from moving far enough for the fences to even contact the code wheels, preventing immediate decoding.

Code wheels
When depressing the keybox actuator (with the blocker cleared, we'll talk about that below,) black plastic sliding fences will attempt to enter the code wheels.

The coded portion of the wheels is white; the rectangular cutouts are for the keybox actuator fences, and the angled cutouts are for the shackle release fences.
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The code wheel assemblies have a sandwich construction that allows the code wheels to be moved forward by either the brass lugs embedded inside the white coded portion or the attached black combination ring with the tab wheels. This is possible because the strength of the detents holding the combination ring in place exceeds the strength of the detents connecting the wheels themselves.
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Code wheels appear to be stamped with a letter indicating their gate configurations. Around the rim of the coded white wheel you can see the numbers that are imprinted into the foil when a key is turned and pushed, the angled cutout for the shackle release fences, and the rectangular cutout and false gates for keybox release fences.
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The black combination rings appear to have only detents for the ball bearings and cutouts allowing the shackle release fences to enter when the correct code is dialed on the white code wheel.
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Keybox actuator blocker
The keybox actuator blocker controls whether the keybox actuator bar is allowed to descend enough for the fences to contact the code wheels and test combinations for an open. It's shaped approximately like the uppercase letter "C" and pivots on its center back and forth between open and closed positions. It's located nearby the keybox-retaining spring latch.
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The keybox actuator blocker's behavior is controlled by the black plastic sequencing wheel that also functions as the end of the keyway. In its rest position, the interior lug is at the top of the keyway, matching the code wheel lugs. The cutout for the keybox actuator blocker isn't aligned with the blocker itself, holding it in the closed position. The triangle-shaped leaf spring and corner posts hold the sequencing wheel away from the side of the inner housing. (Note the two holes in the inner housing that can accommodate the corner posts when the sequencing wheel is rotated, as well as the plastic protrusion on the upper right of the back side that will limit rotation.)
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When the key rotates the sequencing wheel via the internal lug, two things happen: the foil audit trail assembly is moved downwards against spring pressure, priming it to return and imprint on the code wheels, and the cutout for the keybox actuator blocker is moved into alignment with the blocker. Note that the blocker is still in its vertical position and prevents opening or decoding. The plastic protrusion on the back of the sequencing wheel caps rotation at approximately 39 degrees clockwise.
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Pushing in against the fully rotated sequencing wheel releases the foil audit trail mechanism, snapping upward and imprinting against the code wheels, and contacts the bottom of the blocker, pivoting the top inward and clearing the path for the keybox actuator mechanism.
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Moving the sequencing wheel back to its rest position will slide the cutout back to the left, pivoting the top of the blocker outward and again preventing the keybox actuator bar from descending and the fences from contacting code wheels.

Notes on code wheel ranges
Internal lugs rotate in increments of 12 degrees, as measured from the detents using a protractor. Lugs can move up to 10 increments forward independently of the combination rings. The sequencing wheel is capped at a rotation of 39 degrees, or approximately 3¼ increments, and therefore isn't contacted by a key until around the 7th increment of rotation.

Interestingly, the actual increments for keybox opening true gates may be restricted to the range 5-10, based on the shape of the key and the false gate configurations discovered on the code wheels. To return lugs to their neutral position and allow a key to be withdrawn, the side of the key opposite the "bayonet" cuts must be straight. This means that the more a lug is rotated by a key, the narrower its channel width, and a combination ring can't move the code wheel forward past the straight wall on the opposite side of the key. Hence the restriction of the total movement of the code wheel lugs to the maximum possible using a key itself: 10!

True gates for the shackle release mechanism, while not sharing the same restrictions, may be limited to the range 0-5 due to the positions of cutouts on the combination rings.

Also of note: cuts on the key can be made all the way to 0, a theoretical "no rotation" of the internal lug. However, to imprint properly on the foil audit trail, code wheels move one increment greater than their cut would suggest, and our 0 cut will actually still increment an internal lug by one position.

Please let me know if you have questions!
There isn't much out there about these keyboxes, and they seem to be rare on eBay as well. I'll be sharing the files to 3D-print keys at some point in the near future :D
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Re: Supra Marc real estate lockbox teardown (picture-heavy!!

Postby Squelchtone » 9 Jun 2023 15:02

Very impressive post on a really interesting lock!

Your post has just become a Sticky!

Thank you,
Squelchtone
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Re: Supra Marc real estate lockbox teardown (picture-heavy!!

Postby Gantry » 9 Jun 2023 16:04

Great job! I know that took a lot of work. Thank you for putting it all together. I want to really commend you on your photo's! There was a lot of them and each and every one was well lit AND infocus. Too many times pictures
here get posted that are too dark or out of focus. In this day & age with digital photos there no reason to upload them like that. Thank you
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Re: Supra Marc real estate lockbox teardown (picture-heavy!!

Postby GWiens2001 » 9 Jun 2023 21:48

Outstanding work, Prevarikation!

Only one problem - Now I need to find one! Time to start trolling to see if there are any bites. :mrgreen:

Gordon
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Re: Supra Marc real estate lockbox teardown (picture-heavy!!

Postby GWiens2001 » 9 Jun 2023 21:52

Gantry wrote:Great job! I know that took a lot of work. Thank you for putting it all together. I want to really commend you on your photo's! There was a lot of them and each and every one was well lit AND infocus. Too many times pictures
here get posted that are too dark or out of focus. In this day & age with digital photos there no reason to upload them like that. Thank you


She did do a great job with the pics.

As for no reason to post pics that are not in perfect focus, or dark... A: Not everyone has high tech digital photo equipment and great lighting. B: It can be quite difficult getting pictures of certain parts while they are in the lock. Many phones want to focus on where they want to focus. Or it changes where it focuses while you hit the button. C: Try lighting down a hole in a lock sometime. The light and/or flash makes the area you want to photograph go dark as the phone or camera adjusts to the bright area.

Gordon
Just when you finally think you have learned it all, that is when you learn that you don't know anything yet.
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Re: Supra Marc real estate lockbox teardown (picture-heavy!!

Postby prevariikation » 10 Jun 2023 11:05

Thank you all for your kind words (and the sticky!) I've tried to learn from the best here when it comes to teardowns. I'll agree with Gordon that getting good photos can be exhausting, I must have taken 250 and the good ones were the lucky few where focus didn't require any futzing to begin with.
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Key data for Supra Marc real estate lockbox

Postby prevariikation » 13 Jun 2023 14:46

Finally, here's a drawing of the raw measurements I used to model a Supra Marc key. Note that these were derived from a single box and may require tweaking when you fabricate yours.

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If you have access to a 3D printer, I've modeled a key in an OpenSCAD format, which allows you to print arbitrary key bittings. Bittings in the SCAD file can be changed to range from 0-10 ("no lug rotation" to "maximum lug rotation".) Keys seem difficult to fabricate conventionally so I hope this is of use to you. When you're just starting out with a box, I'd suggest trying a 44444 key (STL), which should work to decode most lockboxes.

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Re: Supra Marc real estate lockbox teardown (picture-heavy!!

Postby DBCooper » 10 Jan 2024 0:56

Wow! Excellent post, thank you for the detailed tear down!
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