by MrB » 10 Jan 2005 13:30
Maybe you are not entrering the combination correctly? Have you followed hzatorsk's suggestion? In other words, try entering the combination as four turns to the right, three turns to the left, twice to the right, once to the left. As you enter the last digit you should fill a kind of click as the mechanism engages, and then there will be some resistance as you turn the dial to retract the bolt. Also, to be really sure the lock is properly reset before you start, spin the dial to the right more than four or five times.
Note also, that you don't technically enter each number of the combination two, three or four times. What you do is turn the dial back past the last number you entered three times, twice or once before entering the next number. And for the very last number, you don't necessarily make a full turn of the dial at all. After entering the second last number, you just reverse direction and turn until you get to the last number.