Hi there:
jaconm wrote:I own a small 30ish room hotel. We currently have Schlage locks on all doors but they're the figure 8 shaped cores which can be popped out.
jaconm wrote:The doors all have Best style cores, but are set up with Schlage keys currently.
jaconm wrote:They are Best style SFIC cores as confirmed by the locksmith I am working with.
All of these statements in total contradict each other, please post a picture of the lock cylinder or an example of a key with the bitting partially concealed... A key can either be a BEST key and be duplicated or a Schlage key and be duplicated but Schlage SFIC keys are generally keyways which are not available for casual key duplication so it sounds like you have a LFIC system until you post pictures which prove otherwise...
jaconm wrote:We have had a serious problem lately of people making illegal duplicates of room keys and coming back and robbing people who stay in the rooms after them. We apprehended someone with copied keys a few months ago.
Yes this is a serious problem in lodging type facilities which is why most every motel and hotel out there now uses some type of card access system...
jaconm wrote:I am looking for a key system which can easily replace these Schlage keys and is resistant to copying. Our local locksmith suggested Medeco replacement cores. He said they are less secure than some options but are cheaper.
The real issue is the economy of having to deal with replacement of keys when they get lost... This happens in the lodging industry and it is entirely unreasonable that you place a financial burden on your guests if they lose a key for furnishing you a replacement...
jaconm wrote:The self service kiosks are interesting to mention. We have key chains permanently attached to the key with the name and picture of the hotel on it (obviously without the room number.) 20 Years ago I took these into a few stores and tried getting copies and they were all unwilling to copy them with the hotel logos all over it. If they can do it themselves then this means nothing now.
Attaching something to a physical key is meaningless if the key is so common that the guests could be quietly originating their own copies of the keys in their rooms with a blue punch duplicator... You should seriously investigate investing in an electronic access control system...
jaconm wrote:My locksmith wants me to go with the Abloy Protec2 system. I am only interested because we market ourselves as a very high end modern hotel. I actually think handing a guest one of those curious looking keys would fit well with the experience we're trying to provide. Have you ever heard of ProTec2? How does it compare?
Your locksmith is hoping you are a fool... Not only would replacing lost keys become much more expensive, it would be something you would become totally dependent on that locksmith or another authorized Abloy dealer with that keyway profile to provide you replacement cylinders/cores at whatever price they deem reasonable... A neat modern looking key makes a really neat momento of their stay...
jaconm wrote:How greatly would the security suffer by having the place "maison keyed" using the Abloy Protec2 system? The locksmith mentioned that a risk of maison keying is that you reduce the combinations in your system by what opens the security doors. He also noted that the more advanced systems have a greater number of combinations and are affected less.
If people loose keys it's always been clear that they have to pay for replacement. We don't have much loss though. When we have had cases of lost keys we have replaced the cores ourselves with spare ones we keep on hand.
We'll have three key levels. A master that opens everything only to be checked out during shift by the cleaning staff, a staff master which will be issued to the full time staff needing global access to everything except the guest rooms, finally the individual room keys which will open the rooms and the security doors in front and back of the building. Each will come with a key loss policy.
Having "maison keyed" exterior doors would be foolish... Not only will you not be able to disable specific lost keys from those common entry locks without rekeying the entire hotel each time a key is lost, you would be opening a can of worms liability wise because you would understand this when you ask for such a keying specification and would therefore understand the cost of rekeying when a room key is lost it would mean new keys for the entire place to properly ensure an adequately safe environment is being provided...
If you absolutely insist on some type of mechanical key replacement locks it would be better for you to just have the exterior locks be SKD sets so you are able to rekey them whenever a key is lost or you suspect someone has a duplicate... Cheap key rings to hold the two keys together are cheaper in a box of a thousand than it would be to rekey the entire building once to prevent being sued for failure to secure your premises if someone was attacked in a hallway after a room key went missing...
Your plans for your keying system design are way way over thought out... You should only need one level of master key for a facility so small... And that key should really only be used in emergencies and provided for the AHJ in a proper lockbox as required by code or be in the possession of the person-in-charge and otherwise be kept locked up when not in use...
30 rooms is small enough that you should be using key rings with copies of each room key rather than giving out master keys... Do you really need a "master" key for the staff areas ? Do all staff have access to all non-guest areas of the hotel or are there special areas where some people shouldn't be allowed to access ? You can accomplish this in a small keying system using pre-planned controlled cross keying rather than adding an additional level of master keying...
In your situation I wouldn't even consider using mechanical locks where you provide hard keys to your guests... You should look at a stand alone access control system like the Best Access Systems B.A.S.I.S.
You would provide your guests with swipe card keys which are programmed to expire on the day of their anticipated checkout at the checkout time unless they extend their stay and have their cards reprogrammed... Lost cards can be deactivated by swiping the replacement card in the lock (even for a master level access card) if you have your access database programmed for that functionality...
This seems to me to be the only real choice available to you which would allow you to provide real security and safety without costly replacement of keys when they are lost... It also allows you more flexibility for accommodating conferences or school groups where a guest in a position of authority over the group might require the ability to access multiple guest rooms quickly without the need for carrying a separate key for each room... Such concepts are impossible with keyed locks...
You could install the access control locksets and reserve the use of the key override feature for actual emergencies or failure of the electronic aspect of the locks for repair purposes...
~~ Evan