I arrive and it is dead as stated. Pull the end cap and immediately see that the external power supply is being fed into the wrong terminals on the board. Check the 9 volt battery and it is fresh, so the board is toast. Next I check for 24 VDC at the wire coming in, nothing. Odd becuase the wire sparked when I took it off. So I switch my meter to AC and sure enough 27.2 VAC!
I assume that there was a rectifier in line and it went bad. Well it isn't at the bar end so lets find the power supply. OK find the power supply and it is a Schlage PS902. Odd that it should have AC output. So I get the big ladder, open the box and what do I find. A doorbell 24 VAC transformer! Here's the kicker, the PS902 board is in place too. I assume the board is bad and some idiot put the cheapest 24 volt transformer they could find in its place.
At this point I pull the PS902 board to bench test on the assumption it is bad. Nope, it works perfectly, put a 1 amp load on it overnight and works fine. I'll never know why it wasn't used or why the other 2 technicians didn't spot the issue.
